CHATBOTS
Triage Discord questions: answer simple ones, route urgent ones straight to Front
Classifies each new Discord support message by intent and urgency, instantly answers FAQs from Intercom articles, and immediately opens a priority Front conversation for billing.
How it runs
The automated pipeline, trigger to output.
- TriggerNew message in Discord support channelDiscord
- ActionClassify intent + urgency (OpenAI)OpenAI
- LogicRoute FAQ vs urgent/sensitive
- ActionAnswer FAQ from Intercom articlesIntercom
- OutputOpen priority Front conversation for urgent typesFront
- OutputAcknowledge user in DiscordDiscord
What it does
Adds smart triage in front of the answering bot. Not every question should be auto-answered — billing disputes, outages, and security concerns need a human fast. This flow reads intent and urgency first, deflects routine FAQs with Intercom content, and fast-tracks sensitive issues into Front with the right priority tag.
When to use it
Use it when your Discord channel mixes easy how-to questions with high-stakes ones you don't want an AI guessing at. The classifier keeps low-risk volume off your team while guaranteeing urgent or sensitive topics reach Front immediately.
How it works
- 1A new message in the Discord support channel triggers the flow.
- 2OpenAI classifies the message by intent and urgency (FAQ, billing, outage, security, other).
- 3A logic step routes: routine FAQs go down the self-serve path; sensitive or urgent types skip straight to escalation.
- 4For FAQs, the bot searches Intercom articles and posts a cited answer in Discord.
- 5For urgent/sensitive types, a Front conversation is opened immediately with a priority tag and the classified reason.
- 6Either way the user gets an acknowledgment in Discord so they know what's happening next.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect IntercomConversations, contacts, articles.
- 4Connect FrontShared inbox, conversations.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Discord verify-button onboarding via web form webhook
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Discord intro-gated role granting concierge
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Daily Discord Digest of Repeated WAF False-Positive Reports
Each morning, scans logged Discord WAF reports in Postgres, groups them by the Cloudflare rule that keeps firing.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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