TICKET MANAGEMENT
Front Duplicate Conversation Clusterer
When a new Front conversation arrives, it semantically compares the report against open conversations.
How it runs
The automated pipeline, trigger to output.
- TriggerNew Front conversation receivedFront
- ActionFetch recent open conversations in inboxFront
- ActionEmbed and score similarity vs open setOpenAI
- LogicBranch on match confidence threshold
- ActionMerge duplicate or tag new tracking parentFront
- OutputPost linked-report summary comment on parentFront
What it does
Incoming customer reports often describe the same outage or bug in different words. This workflow catches each new Front conversation, decides whether it is a fresh issue or another instance of one already open, and folds duplicates into a single parent conversation tagged as the tracker.
When to use it
Run this on any Front inbox that gets repeated reports during incidents or recurring product bugs, where agents waste time replying to ten threads about one problem.
How it works
- 1A new Front conversation triggers the flow.
- 2The flow pulls the last 50 open conversations in the same inbox for comparison.
- 3OpenAI embeds the new message and scores it against the open set, returning the best match and a confidence value.
- 4A logic branch checks whether confidence clears the merge threshold.
- 5If it matches, Front merges the new thread into the parent and tags it `duplicate`; if not, it tags the new conversation `tracking-parent`.
- 6Front posts an internal comment on the parent summarizing how many reports are now linked.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect OpenAIModels, embeddings, files.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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