TICKET MANAGEMENT
Triage Discord bug threads into structured Linear issues with repro checklists
Watches a Discord bug-report channel, uses an LLM to extract a clean title, severity, and step-by-step reproduction checklist from the messy thread.
How it runs
The automated pipeline, trigger to output.
- TriggerNew thread in Discord bug-report channelDiscord
- ActionFetch full thread transcript and repliesDiscord
- ActionExtract title, severity, and repro checklist with LLMOpenAI
- ActionCreate structured Linear issue with bug labelLinear
- OutputReply in Discord thread with the Linear issue linkDiscord
What it does
Turns a noisy Discord bug thread into a single, well-formed Linear issue. It reads the original report plus follow-up replies, asks an LLM to draft a concise title, infer severity, and lay out numbered reproduction steps, expected vs. actual behavior, and environment details. The issue lands in Linear ready for a triager, and the Discord thread gets a reply with the issue link so reporters can follow along.
When to use it
Use it when community or internal users file bugs in Discord and your engineers track work in Linear. It removes the manual copy-paste-and-reformat step and guarantees every issue arrives with a repro checklist instead of a one-line complaint.
How it works
- 1A new thread (or message) in the designated Discord bug channel fires the trigger.
- 2The flow pulls the full thread transcript including replies.
- 3An OpenAI call structures the content into title, severity, repro steps, expected/actual, and environment fields.
- 4A Linear issue is created with those fields and a `bug` label.
- 5A confirmation reply with the issue URL is posted back to the Discord thread.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect LinearIssues, projects, cycles, triage.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Ticket Management workflows
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When a moderator adds a designated emoji reaction to any Discord message, an LLM converts that message into a structured Linear issue and threads the link back.
Enrich Discord bug reports with Sentry errors before filing in Linear
Takes a Discord bug report, has an LLM pull out likely error signatures, searches Sentry for matching events.
Route Discord bug reports by severity to Linear or PagerDuty
Classifies each Discord bug report by severity using an LLM, then files normal bugs as Linear issues while escalating critical outages to a PagerDuty incident so on-call gets…
Front Duplicate Conversation Clusterer
When a new Front conversation arrives, it semantically compares the report against open conversations.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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