TICKET MANAGEMENT
Enrich Discord bug reports with Sentry errors before filing in Linear
Takes a Discord bug report, has an LLM pull out likely error signatures, searches Sentry for matching events.
How it runs
The automated pipeline, trigger to output.
- TriggerNew bug report in Discord channelDiscord
- ActionExtract repro steps and error signatures with LLMOpenAI
- ActionSearch Sentry for matching error eventsSentry
- LogicCheck whether a relevant Sentry issue was found
- ActionCreate Linear issue merging repro steps and Sentry dataLinear
- OutputReply in Discord thread with the Linear issue linkDiscord
What it does
Bridges user-reported bugs with the telemetry that confirms them. From a Discord report, an LLM derives candidate error messages and affected areas, the flow queries Sentry for matching issues, and it builds a Linear ticket that combines the user's repro steps with the real Sentry stack trace, event count, and a direct Sentry link. Triagers get a developer-ready issue instead of a vague complaint.
When to use it
Use it when you run Sentry and want bug reports backed by evidence. It turns 'the app crashed' into an issue carrying the exact exception and how many users hit it, so engineers can prioritize and start debugging immediately.
How it works
- 1A new Discord bug report triggers the flow.
- 2An OpenAI call extracts repro steps and likely error signatures.
- 3The flow searches Sentry for issues matching those signatures.
- 4A logic step checks whether a relevant Sentry issue was found.
- 5A Linear issue is created, merging the repro checklist with any Sentry stack trace, frequency, and link.
- 6The flow replies in the Discord thread with the Linear issue URL.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect SentryErrors, performance, releases.
- 4Connect LinearIssues, projects, cycles, triage.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Ticket Management workflows
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Before creating anything, searches Linear for issues matching a new Discord bug report; if a duplicate exists it comments and links the report there, otherwise it opens a fresh…
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Aggregates each agent's solved-then-reopened tickets for the week, identifies the most common reopen reason per agent, and emails a private coaching digest to the support manager.
Promote a Discord message to a Linear issue via an emoji reaction
When a moderator adds a designated emoji reaction to any Discord message, an LLM converts that message into a structured Linear issue and threads the link back.
Route Discord bug reports by severity to Linear or PagerDuty
Classifies each Discord bug report by severity using an LLM, then files normal bugs as Linear issues while escalating critical outages to a PagerDuty incident so on-call gets…
Triage Discord bug threads into structured Linear issues with repro checklists
Watches a Discord bug-report channel, uses an LLM to extract a clean title, severity, and step-by-step reproduction checklist from the messy thread.
Front Duplicate Conversation Clusterer
When a new Front conversation arrives, it semantically compares the report against open conversations.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.