TICKET MANAGEMENT
Front-to-Linear Recurring Bug Linker
When a Front ticket is tagged as a bug, it searches Linear for an existing matching issue and either links the ticket to that parent issue or opens a new tracked one.
How it runs
The automated pipeline, trigger to output.
- TriggerFront conversation tagged 'bug'Front
- ActionExtract problem signature with OpenAIOpenAI
- ActionSearch open Linear issues for matchLinear
- LogicBranch: existing issue vs new
- ActionLink report or create parent issue in LinearLinear
- OutputReply on Front with Linear issue URLFront
What it does
This workflow stops support and engineering from tracking the same bug twice. When an agent tags a Front conversation as a bug, it checks whether Linear already has an open issue for it, links the customer report to that issue, and bumps an occurrence counter so prioritization reflects real volume.
When to use it
Use it when support triages bugs in Front but engineering works them in Linear, and the same defect keeps generating new tickets that fragment the impact picture.
How it works
- 1Adding the `bug` tag to a Front conversation triggers the flow.
- 2OpenAI extracts a concise problem signature from the conversation body.
- 3The flow searches open Linear issues for a matching signature.
- 4A logic branch decides: existing issue found, or none.
- 5If found, Linear appends the Front link and increments a `reports` count in the issue; if not, Linear creates a new tracked issue as the parent.
- 6Front replies on the conversation with the linked Linear issue URL so the agent can set expectations.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect LinearIssues, projects, cycles, triage.
- 3Connect OpenAIModels, embeddings, files.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Escalate repeat reopens to a Linear bug
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Deduplicate Discord bug reports against existing Linear issues
Before creating anything, searches Linear for issues matching a new Discord bug report; if a duplicate exists it comments and links the report there, otherwise it opens a fresh…
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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