OTHER

Slack-Approved IVR Re-Voicing After a Product Rename

On demand from Slack, drafts updated IVR prompt scripts for a renamed product, posts them for human approval.

CategoryOther
Enginesim
Difficultyintermediate
Triggermanual
Steps6
Setup~15 min

How it runs

The automated pipeline, trigger to output.

  • TriggerOperator runs Slack command with old/new nameSlack
  • ActionRewrite IVR scripts mentioning the old name
  • ActionPost proposed script changes to Slack for approvalSlack
  • LogicWait for approval; stop on rejection
  • ActionSynthesize approved lines with ElevenLabsElevenLabsElevenLabs
  • OutputArchive audio and approval record to DropboxDropboxDropbox

What it does

Adds a human review gate to phone-tree re-voicing. An operator kicks it off from Slack with the old and new name. The workflow generates the rewritten script for every IVR node that mentions the term, posts the proposed wording back to Slack, and waits. Only when a reviewer approves does it spend credits synthesizing audio and storing it.

When to use it

Use this when legal or brand review must sign off on spoken copy before any caller hears it, so you never auto-publish a wrong or unapproved pronunciation.

How it works

  1. 1An operator triggers the workflow from a Slack slash command with the old name, new name, and voice.
  2. 2An action gathers all IVR prompt templates containing the old name and rewrites them.
  3. 3The proposed script changes are posted to a Slack thread with approve and reject buttons.
  4. 4A logic gate halts until a reviewer responds; a rejection ends the run.
  5. 5On approval, ElevenLabs synthesizes the approved lines to MP3.
  6. 6The output step uploads the audio and an approval record to Dropbox and confirms back in the Slack thread.

Set it up

What you configure once, before turning it on.

  1. 1
    Connect SlackChannels, DMs, threads, mentions.
  2. 2
    Connect ElevenLabsText-to-speech, voice cloning.
  3. 3
    Connect DropboxFiles and folders.
  4. 4
    Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
  5. 5
    Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
  6. 6
    Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.

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