CUSTOMER SUPPORT
Auto-Reply Front Tickets With Linked Sentry Issue Status
When a Front conversation is linked to a known Sentry issue, this watches that issue's status and drafts a customer-facing Front reply whenever it moves to resolved.
How it runs
The automated pipeline, trigger to output.
- TriggerSentry issue marked resolvedSentry
- ActionFind Front conversations linked to the issueFront
- LogicKeep conversations awaiting a closing reply
- ActionDraft customer-facing resolution replyOpenAI
- OutputStage Front draft and ping agent in SlackSlack
What it does
For Front conversations already correlated to a Sentry issue, it monitors the issue's resolution state. When Sentry marks the issue resolved, it drafts a friendly customer-facing reply in the originating Front conversation telling the reporter the bug is fixed, and notifies the assigned agent in Slack to review and send. No more orphaned tickets that never get a closing reply.
When to use it
Use it when customers report bugs through Front and your team forgets to circle back once engineering ships the fix, leaving people wondering if anyone listened.
How it works
- 1A Sentry webhook fires when a correlated issue's status changes to resolved.
- 2Front is queried for all conversations linked to that issue's fingerprint.
- 3A logic step keeps only conversations still awaiting a resolution reply.
- 4An OpenAI step drafts a tailored customer-facing reply per conversation.
- 5The draft is staged in Front and a Slack ping asks the assigned agent to review and send.
Set it up
What you configure once, before turning it on.
- 1Connect SentryErrors, performance, releases.
- 2Connect FrontShared inbox, conversations.
- 3Connect OpenAIModels, embeddings, files.
- 4Connect SlackChannels, DMs, threads, mentions.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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