CUSTOMER SUPPORT
Convert a Front escalation into a GitHub issue with repro package
When a Front conversation is moved to the Escalations inbox, this extracts the customer report and attachments, packages a reproduction template.
How it runs
The automated pipeline, trigger to output.
- TriggerFront conversation moved to Escalations inboxFront
- ActionExtract body, customer email, and attachmentsFront
- LogicMap tags to GitHub labels and target repo
- ActionOpen GitHub issue from repro templateGitHub
- OutputPost GitHub issue link back to Front conversationFront
What it does
Bridges shared-inbox support and engineering by turning a Front escalation into a properly structured GitHub issue. It captures the customer narrative, pulls attachments into the issue, and pre-fills a reproduction template so engineers do not have to reconstruct the report from scratch.
When to use it
Use it when your team handles support in Front but engineering tracks work in GitHub, and you want every escalation to land as a triage-ready issue with consistent formatting and labels.
How it works
- 1A Front conversation is moved into the Escalations inbox, firing the trigger.
- 2The flow extracts the conversation body, customer email, and any attachments from Front.
- 3It applies a branch to map the conversation tags to GitHub labels and a target repository.
- 4It opens a GitHub issue using a repro template populated with the customer report, environment, and attachment links.
- 5The new issue number and URL are posted back into the Front conversation as a comment for the support owner.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect GitHubRepos, issues, pull requests, actions.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Customer Support workflows
Send a tailored Loom onboarding sequence on Front first-reply
When a new customer's first email lands in Front, this picks the Loom onboarding walkthroughs matching their plan and use case, builds a friendly sequenced reply.
Suggest the right Loom video by classifying Intercom message intent
Reads each new inbound Intercom conversation, classifies what the customer is trying to do, and surfaces the best-matching Loom walkthrough to the agent as an internal note.
Draft personalized fix-live replies for support to review
When a Sentry issue resolves, an agent reads each linked ticket's full thread and drafts a tailored 'your fix is live' reply per requester.
Close the loop with requesters when a Linear bug moves to Done
When a Linear issue created from a support escalation moves to Done after deploy, look up the originating Zendesk tickets and notify each requester that their reported bug is…
Reopen and notify Front conversations when their bug fix deploys
When a deploy resolves a Sentry issue, find the snoozed or closed Front conversations linked to it, reopen them, and send the customer a reply that the fix is now live.
Tell Intercom users their reported bug shipped after a Vercel deploy
On a successful Vercel production deployment, match the release's resolved Sentry issues to Intercom conversations and message each affected user that their reported issue is…
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.