TICKET MANAGEMENT

Triage photo maintenance requests into routed work orders

An agent monitors a facilities inbox for emailed photos of broken assets, uses vision to identify the problem and trade.

CategoryTicket Management
Enginepaperclip
Difficultyadvanced
Triggerevent
Steps6
Setup~25 min

How it runs

The automated pipeline, trigger to output.

  • TriggerPhoto email arrives in inboxGmailGmail
  • ActionIdentify asset + problem via visionOpenAI
  • LogicSelect vendor list by trade
  • ActionCreate Trello work order with photoTrelloTrello
  • ActionLink issue to asset in AirtableAirtableAirtable
  • OutputReply to sender confirming receiptGmailGmail

What it does

Handles the common case where a tenant just snaps a photo and emails it with little text. The agent inspects the image, identifies the affected asset and likely trade, drafts a clear problem description, opens a Trello work order on the right vendor list, and links the issue back to the asset's row in Airtable.

When to use it

Use it when maintenance reports arrive mostly as photos rather than detailed descriptions, and you want the system to do the interpretation work that staff would otherwise do by eye. Good for property managers tracking physical assets in Airtable.

How it works

  1. 1An email with one or more photo attachments arrives in the facilities inbox.
  2. 2The agent runs vision analysis to identify the asset, the visible problem, and the responsible trade.
  3. 3It writes a structured work-order description and chooses the matching Trello vendor list.
  4. 4A Trello card is created with the photo and description attached.
  5. 5The agent finds or creates the asset in Airtable and appends the open issue, then replies to the sender confirming receipt.

Set it up

What you configure once, before turning it on.

  1. 1
    Connect GmailRead, draft, send, label.
  2. 2
    Connect OpenAIModels, embeddings, files.
  3. 3
    Connect TrelloKanban boards for everything.
  4. 4
    Connect AirtableBases, tables, views, automations.
  5. 5
    Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
  6. 6
    Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
  7. 7
    Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.

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