IT OPS
Escalate Unacknowledged Building Faults on a Schedule
Runs every few minutes to scan the Airtable fault register for open anomalies that have gone unacknowledged past their SLA.
How it runs
The automated pipeline, trigger to output.
- TriggerSchedule fires every few minutes
- ActionQuery Airtable for open faults past SLAAirtable
- LogicBucket overdue faults by age and escalation tier
- ActionEscalate qualifying faults in PagerDutyPagerDuty
- OutputPost aging summary to facilities management SlackSlack
What it does
This is the safety net that catches faults nobody picked up. On a fixed cadence it finds stale open anomalies and pushes them up the escalation ladder before they become outages or comfort complaints.
When to use it
Run it alongside your intake workflow so any anomaly that sits Open past its target response time automatically escalates. Best for teams with tiered on-call who need SLA enforcement without a human watching the queue.
How it works
- 1A schedule trigger fires on a set interval (for example every 10 minutes).
- 2An Airtable action queries the fault register for records still Open past their SLA threshold.
- 3A logic step buckets each overdue fault by how long it has aged and which escalation tier it belongs to.
- 4An action escalates qualifying faults in PagerDuty, bumping urgency or reassigning to the next on-call tier.
- 5The output posts a consolidated aging report to the facilities management Slack channel so leadership sees what is slipping.
Set it up
What you configure once, before turning it on.
- 1Connect AirtableBases, tables, views, automations.
- 2Connect PagerDutyIncidents, on-call, escalations.
- 3Connect SlackChannels, DMs, threads, mentions.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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