IT OPS
Self-Service Reclaim Email for Idle Users
Detects users idle in a SaaS app past the threshold and emails each one a keep-or-release link; unanswered seats after the deadline are auto-flagged for removal.
How it runs
The automated pipeline, trigger to output.
- TriggerWeekly idle-sweep schedule
- ActionQuery idle users from SSO logsPostgres
- ActionEmail keep-or-release link to each userGmail
- LogicSplit keep vs release/no-response
- OutputSend removal roster to SlackSlack
What it does
This workflow finds users who haven't logged into a tracked app recently and, instead of cutting them off, sends each a polite email asking whether they still need the seat. Non-responses past the deadline roll up into a removal list, so reclamation is humane and defensible.
When to use it
Use it in orgs where abruptly revoking access causes friction. The self-service step shifts the keep/release decision to the user, dramatically shrinking IT's manual follow-up while still recovering genuinely dead seats.
How it works
- 1A weekly schedule starts the sweep.
- 2The flow queries Postgres for users whose last SSO login exceeds the idle threshold.
- 3Each idle user is emailed a personalized keep-or-release message with a response deadline.
- 4The flow waits for responses; a logic step separates Keep replies from silence and Release replies.
- 5Users who chose Release or never answered are written to a reclamation roster, and IT is notified in Slack with the final removal list.
Set it up
What you configure once, before turning it on.
- 1Connect PostgresAny Postgres URL — query, write, migrate.
- 2Connect GmailRead, draft, send, label.
- 3Connect SlackChannels, DMs, threads, mentions.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.

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