OTHER
Escalate emergency maintenance form submissions to vendors
Receives tenant maintenance requests from a web form via webhook, detects emergencies (flooding, gas, no heat, electrical hazard), and pages the on-call vendor over Slack…
How it runs
The automated pipeline, trigger to output.
- TriggerMaintenance form submitted (webhook)HTTP webhook
- ActionAssess severity with AIOpenAI
- LogicBranch emergency vs routine
- ActionEmail on-call vendor for emergenciesGmail
- ActionAlert facilities lead in SlackSlack
- OutputLog request + decision to AirtableAirtable
What it does
Guards against slow response on dangerous issues. Form submissions hit a webhook; the workflow scores each one for emergency keywords and AI-assessed risk. True emergencies trigger an immediate vendor page and a Slack alert to the facilities lead, while routine requests are simply logged for normal scheduling.
When to use it
Use it when you accept maintenance requests through a public or tenant-portal form and need a safety net that catches life-safety or property-damage issues out of business hours, instead of waiting for someone to read the queue.
How it works
- 1A web form submission arrives at the incoming webhook with the issue details.
- 2An AI step assesses severity and flags emergency categories (flooding, gas leak, no heat, electrical hazard).
- 3A branch splits emergency from routine.
- 4For emergencies, the on-call vendor is emailed and the facilities lead is alerted in Slack with the address and contact.
- 5Every request, emergency or not, is written to the Airtable tracker with its severity and routing decision.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect GmailRead, draft, send, label.
- 4Connect SlackChannels, DMs, threads, mentions.
- 5Connect AirtableBases, tables, views, automations.
- 6Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 7Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 8Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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