CUSTOMER SUPPORT
Tone-match VIP Front replies and route by account tier
Looks up the sender's account tier in HubSpot, drafts a tone-matched Front reply from similar resolved threads.
How it runs
The automated pipeline, trigger to output.
- TriggerNew inbound message in FrontFront
- ActionLook up account tier in HubSpotHubSpot
- ActionDraft tone-matched reply from examplesOpenAI
- LogicBranch on account tier
- OutputCreate Front draft, assign + Slack VIPsFront
What it does
It blends auto-drafting with account-aware routing. Every Front conversation gets a tone-matched draft, but the workflow first checks who's writing: VIP and at-risk accounts get assigned to a senior agent and surfaced in a priority Slack channel, while standard accounts just get the draft.
When to use it
Use it when not all customers are equal and a missed VIP reply carries real revenue risk. It ensures high-value threads are both drafted well and seen by the right person fast.
How it works
- 1A new inbound Front message triggers the flow.
- 2The engine looks up the sender's email in HubSpot to read account tier and owner.
- 3It retrieves similar resolved threads from Postgres and asks OpenAI for a tone-matched draft.
- 4A logic branch checks the tier.
- 5The draft is created on the Front conversation; for VIP or at-risk accounts it is also assigned to the senior agent and announced in a priority Slack channel.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect PostgresAny Postgres URL — query, write, migrate.
- 3Connect OpenAIModels, embeddings, files.
- 4Connect HubSpotCRM, deals, marketing, support.
- 5Connect SlackChannels, DMs, threads, mentions.
- 6Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 7Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 8Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Customer Support workflows
Flag Live Intercom Chats With No Help Article and Alert Slack
When an Intercom conversation closes, checks whether the customer's question is already covered by a help article.
Negative VIP CSAT to Owner Callback Scheduler
When a VIP submits a low Intercom CSAT rating, drafts a recovery note with an LLM and books a callback on the account owner's Google Calendar within their working hours.
CEO Agent: Mine Last Month's Tickets and Publish a Deflection Plan
Monthly, an agent investigates the top recurring Zendesk ticket themes, drafts and publishes the highest-confidence help articles to ReadMe.
Mine a Discord Support Channel for Recurring Questions to Document
On a daily schedule, scans a Discord support channel for questions the community keeps asking, deduplicates against existing ReadMe docs.
Daily VIP Sentiment Digest for Account Owners
Each morning, pulls the prior day's Intercom conversations for VIP accounts, summarizes the overall mood per account with an LLM.
VIP Reply Sentiment Watcher with Account-Owner Escalation
Scores every inbound Intercom reply from a VIP customer for frustration and, when it crosses the anger threshold, pings the account owner in Slack with the conversation link…
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.