CUSTOMER SUPPORT
Autonomous Agent That Promotes Recurring Resolutions into Macros
A Paperclip agent continuously reviews resolved Front threads, detects when a question has been answered the same way enough times, drafts a polished macro.
How it runs
The automated pipeline, trigger to output.
- TriggerDaily schedule wakes the agent
- ActionRead newly resolved Front threadsFront
- LogicDecide which patterns are mature and uncovered
- ActionDraft publish-ready macro with metadataOpenAI
- OutputOpen Linear ratification task with draftLinear
What it does
This runs an autonomous support-ops agent that owns macro creation end to end. It reasons over resolved Front conversations over time, recognizes when a repeated resolution pattern is mature enough to template, writes a clean canned reply with title and tags, and routes it for human ratification through a Linear task before it goes live.
When to use it
Use it when you want macro maintenance to be a standing, hands-off process rather than a manual weekly chore. Best for teams with steady ticket volume who trust an agent to propose templates while keeping a human approval gate.
How it works
- 1A daily schedule wakes the agent.
- 2The agent reads newly resolved Front threads and updates its running model of recurring resolution patterns.
- 3It decides which patterns have crossed the maturity bar and are not already covered by an existing macro.
- 4For each qualifying pattern it drafts a publish-ready canned reply with metadata via OpenAI.
- 5It opens a Linear task containing the draft macro and supporting evidence for a lead to approve and publish.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect LinearIssues, projects, cycles, triage.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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