Route Angry Front Threads to a Save Specialist

Watches a Front shared inbox for new customer replies, runs each one through an OpenAI sentiment classifier, and intercepts threads that spike into anger, frustration, or cancellation intent. Those threads are pulled out of the general queue, assigned to a designated save specialist, tagged `at-risk`, and surfaced in a Slack channel with the offending quote so a human can respond within minutes instead of waiting in line.

Use it when your shared inbox mixes routine questions with the occasional furious customer, and those high-stakes threads get buried behind dozens of ordinary tickets. Ideal for support teams that have one or two strong de-escalation people you want angry threads to land on automatically.

1. 1A new inbound message arrives on a Front conversation and fires the trigger.
2. 2OpenAI classifies the message into a sentiment label and a 0-100 anger score.
3. 3A branch checks whether the score crosses your anger threshold or contains cancel/refund language.
4. 4If it does, Front reassigns the conversation to the save specialist and applies an `at-risk` tag.
5. 5Slack posts the conversation link plus the triggering quote to the save channel for immediate pickup.