IT OPS
Detect urgent shared-mailbox emails and escalate critical ones to PagerDuty
Scores each new shared-mailbox email for urgency, files normal requests as ClickUp tasks, and pages on-call via PagerDuty when an email signals an outage or critical incident.
How it runs
The automated pipeline, trigger to output.
- TriggerNew email in Outlook shared mailboxOutlook
- ActionScore urgency and incident type with OpenAIOpenAI
- LogicBranch on critical urgency threshold
- ActionTrigger PagerDuty incident if criticalPagerDuty
- OutputCreate ClickUp task for routine requestsClickUp
What it does
Reads every email in the shared mailbox, has an LLM rate its urgency and incident type, and splits the path: routine requests become ClickUp tasks, while anything flagged critical (outage, data loss, security event) opens a PagerDuty incident so on-call is woken immediately.
When to use it
Use it when your shared mailbox occasionally carries genuine emergencies buried among normal requests, and you can't afford to wait for someone to read them. Best for teams running on-call rotations in PagerDuty alongside a ClickUp work queue.
How it works
- 1A new email lands in the Outlook shared mailbox.
- 2OpenAI classifies it and returns an urgency score plus an incident category.
- 3A logic branch checks the score against your critical threshold.
- 4If critical, a PagerDuty incident is triggered with the summary and sender details.
- 5If not, a ClickUp task is created in the standard intake queue.
- 6Either way, the outcome (paged or queued) is recorded for audit.
Set it up
What you configure once, before turning it on.
- 1Connect OutlookMail, calendar, contacts.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect ClickUpDocs + tasks + chats in one workspace.
- 4Connect PagerDutyIncidents, on-call, escalations.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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