IT OPS
Shared Mailbox Coverage Gap Triage Agent
Agent-driven flow that on a Teams alert investigates which shared mailboxes are uncovered right now, reasons about why (no auto-reply, no on-call assignee, or a backlog spike).
How it runs
The automated pipeline, trigger to output.
- TriggerCoverage alert posted in TeamsMicrosoft Teams
- ActionRead auto-reply config and backlog per mailboxOutlook
- ActionQuery on-call and volume baseline from PostgresPostgres
- LogicReason about root cause of each gap
- ActionRecord remediation plan to PostgresPostgres
- OutputReply in Teams thread with diagnosis and fixMicrosoft Teams
What it does
When a coverage-gap alert lands in Teams, an agent picks it up and investigates the live state across your shared Outlook mailboxes. It reads each mailbox's auto-reply config, current unanswered backlog, and on-call assignment data from Postgres, then reasons about the root cause of the gap and drafts a concrete remediation plan, which it records and posts back to the channel.
When to use it
Use it when coverage gaps have more than one cause and a flat alert is not enough. The agent distinguishes a missing auto-reply from an unstaffed rotation from a volume spike, and recommends the right fix instead of just reporting the symptom.
How it works
- 1A Teams message in the coverage-alert channel triggers the agent.
- 2The agent reads auto-reply settings and current backlog for each shared mailbox via the Outlook API.
- 3It queries Postgres for the on-call assignment and recent volume baseline.
- 4It reasons over the evidence to classify each gap's root cause.
- 5It drafts a remediation plan (enable auto-reply, reassign on-call, or surge staffing) and records it to Postgres.
- 6It replies in the Teams thread with the diagnosis and recommended actions.
Set it up
What you configure once, before turning it on.
- 1Connect Microsoft TeamsChannels, chats, files.
- 2Connect OutlookMail, calendar, contacts.
- 3Connect PostgresAny Postgres URL — query, write, migrate.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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