MARKET RESEARCH
Multi-label tag survey comments with theme plus sentiment
When a survey response arrives, this workflow runs two zero-shot passes — one for theme clusters, one for sentiment.
How it runs
The automated pipeline, trigger to output.
- TriggerNew survey response receivedHTTP webhook
- LogicFilter out blank comments
- ActionMulti-label zero-shot pass for themesHugging Face
- ActionSingle-label zero-shot pass for sentimentHugging Face
- OutputWrite theme set and sentiment to AirtableAirtable
What it does
For each inbound open-text response it makes two HuggingFace zero-shot calls: a multi-label pass that returns every theme cluster above a threshold, and a single-label pass for sentiment (positive, neutral, negative). It stores the full set of theme tags and the sentiment on the response row in Airtable.
When to use it
Use it when single-theme tagging loses signal because real comments often touch pricing and support and reliability in one breath. Multi-label tagging plus sentiment lets you answer 'which themes drive negative sentiment' instead of just counting topics.
How it works
- 1A webhook fires when a new survey response is received.
- 2A filter removes blank comments.
- 3The comment runs through a HuggingFace multi-label zero-shot pass for themes.
- 4The same comment runs through a single-label zero-shot pass for sentiment.
- 5Logic assembles the theme set and sentiment, then writes them to the Airtable response row.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect Hugging FaceModels, datasets, spaces — the open-source hub.
- 3Connect AirtableBases, tables, views, automations.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
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