PERSONAL PRODUCTIVITY
Gmail SLA Guardian: Nudge Owners on Overdue External Replies
Scans your Gmail on a schedule for external emails still awaiting a reply past your commitment window.
How it runs
The automated pipeline, trigger to output.
- TriggerSchedule fires every 30 min during business hours
- ActionQuery Gmail for inbound external threads awaiting replyGmail
- LogicKeep only threads past SLA window; drop internal/auto-replies
- LogicResolve owner from assignee label or last internal participant
- OutputSend Slack DM to owner with thread age and reply linkSlack
What it does
On a recurring schedule, this workflow finds inbound emails from external senders that have not received a reply within your committed response window (e.g. 4 business hours). For each overdue thread it identifies the owner and sends them a direct Slack nudge with the subject, sender, age, and a deep link to the thread.
When to use it
Run this when your team promises customers or partners a response-time SLA and replies slip through a busy shared or personal inbox. Ideal for sales, partnerships, and account teams that live in Gmail but coordinate in Slack.
How it works
- 1A schedule fires (e.g. every 30 minutes during business hours).
- 2The flow queries Gmail for inbound external threads with no outbound reply since the last message.
- 3A logic step filters to only threads whose wait time exceeds the SLA window, skipping internal domains and auto-replies.
- 4It resolves the owner from the thread's assignee label or last internal participant.
- 5It posts a private Slack DM to that owner with the thread age and a one-click link to reply.
Set it up
What you configure once, before turning it on.
- 1Connect GmailRead, draft, send, label.
- 2Connect SlackChannels, DMs, threads, mentions.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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