PERSONAL PRODUCTIVITY
Escalate VIP-sender Outlook emails that go unanswered past SLA
Tracks emails from a VIP sender list and, if one stays unanswered beyond your response SLA, raises a PagerDuty alert and pings Slack so a key relationship never waits too long.
How it runs
The automated pipeline, trigger to output.
- TriggerNew Outlook email arrivesOutlook
- LogicMatch sender against VIP list
- ActionAfter SLA window, recheck thread for replyOutlook
- LogicEnd run if replied in time
- ActionOpen PagerDuty incident for breachPagerDuty
- OutputPost escalation alert to SlackSlack
What it does
When an email arrives from someone on your VIP list (top customers, executives, key partners), this workflow starts an SLA clock. If you reply in time, nothing happens. If the email is still unanswered when the SLA window expires, it escalates: a PagerDuty incident is opened and a Slack alert names the sender and how long they've been waiting.
When to use it
Use it when a slow reply to the wrong person costs a deal or a relationship. It fits account managers, founders, and support leads who must guarantee fast turnaround for a defined set of high-value senders.
How it works
- 1A new Outlook email triggers the run.
- 2A logic step checks the sender against the VIP list and exits for everyone else.
- 3A scheduled delay waits out the SLA window, then an Outlook action checks whether the thread was answered.
- 4A logic branch ends the run if a reply was sent in time.
- 5A PagerDuty action opens an incident for breached VIP emails.
- 6A Slack action posts the escalation with sender and wait time as the output.
Set it up
What you configure once, before turning it on.
- 1Connect OutlookMail, calendar, contacts.
- 2Connect PagerDutyIncidents, on-call, escalations.
- 3Connect SlackChannels, DMs, threads, mentions.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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