TICKET MANAGEMENT
Turn a public bug-report form submission into a stored repro bundle and Linear issue
A hosted bug-report form posts to a webhook; the workflow validates the payload, stores any uploaded screenshots and logs to R2.
How it runs
The automated pipeline, trigger to output.
- TriggerBug-report form posts to webhookHTTP webhook
- LogicValidate required fields and reject incomplete submissions
- ActionStore screenshots and logs in R2 under a per-report prefixCloudflare R2
- ActionAgent normalizes submission into repro steps and env blockOpenAI
- ActionCreate Linear issue with write-up and R2 asset linksLinear
- OutputReturn issue reference in the webhook responseHTTP webhook
What it does
Lets you collect regression reports from a public or in-app form and convert each submission into a filed engineering issue with permanently stored evidence. Incoming screenshots and log files are pushed to R2 object storage, and a Linear issue is created with the reporter's steps, environment fields, and links to the stored assets.
When to use it
Use it when bug reports arrive from a custom form or in-app "report a problem" widget rather than a support inbox, and you want every submission to land as a structured, deduplicated Linear issue with its attachments preserved.
How it works
- 1The bug-report form posts its payload to the webhook trigger.
- 2A logic step validates required fields (description, steps, environment) and rejects spam or incomplete submissions.
- 3Uploaded screenshots and log files are stored in an R2 bucket under a per-report prefix.
- 4The agent normalizes the submission into ordered repro steps and an environment block.
- 5A Linear issue is created with the structured write-up and the R2 asset links.
- 6A confirmation with the issue reference is returned to the form via the webhook response.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect Cloudflare R2Object storage, S3-compatible.
- 3Connect LinearIssues, projects, cycles, triage.
- 4Connect OpenAIModels, embeddings, files.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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