Recurring Question Mined into a Sourced FAQ Entry

Turns repeated incoming questions into a self-building, sourced FAQ. Each new question is researched once, written as a clean answer with citations, and stored in Airtable, so your knowledge base grows from real demand instead of guesswork.

Use it when the same questions keep coming up in support, sales, or internal channels and you want a living, sourced knowledge base that stays accurate. Good for teams formalizing tribal knowledge without a full docs project.

1. 1A chat-submitted question triggers the workflow with the question text.
2. 2Perplexity researches a current, sourced answer to the question.
3. 3OpenAI writes a concise FAQ-style answer, attaches sources, and returns a confidence rating.
4. 4A logic branch checks confidence: low-confidence answers are tagged for human review instead of auto-publishing.
5. 5The answer and its sources are upserted into the Airtable knowledge base, matched on the normalized question.
6. 6The chat reply returns the answer plus a note on whether it was published or queued for review.