AI AGENTS
Stripe Service Credit Issuer with Slack Approval Gate
On an SLA breach, an agent sizes a service credit, posts the proposed amount to Slack for a manager click-to-approve, then issues the Stripe credit and notes it back on the ticket.
How it runs
The automated pipeline, trigger to output.
- TriggerSLA breach webhook receivedHTTP webhook
- ActionAgent computes credit from spend + severityStripe
- ActionPost credit proposal to Slack for approvalSlack
- LogicWait on approve/deny decision
- ActionIssue credit balance transaction in StripeStripe
- OutputPost issued-credit confirmation to SlackSlack
What it does
Turns an SLA breach into a real dollar remediation. The agent calculates a service credit proportional to the breach and the customer's monthly spend, asks a human to approve it in Slack, and on approval issues the credit directly in Stripe — closing the loop with a note on the support thread.
When to use it
Use it when your make-good is monetary and you need spend-control: credits should be computed consistently but never auto-issued without a manager signing off. Ideal for SLA contracts that promise percentage credits.
How it works
- 1An SLA-breach webhook arrives with the account and breach details.
- 2The agent computes a credit amount from breach severity and the customer's Stripe subscription value.
- 3It posts the proposed credit to a Slack approval channel with approve/deny actions.
- 4A branch waits on the human decision; denial ends the run with a logged reason.
- 5On approval, the flow creates the credit balance transaction in Stripe.
- 6It posts a confirmation back to Slack with the receipt.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect StripeCustomers, subscriptions, payments.
- 3Connect SlackChannels, DMs, threads, mentions.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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