SOCIAL MEDIA
Multi-Platform Comment Escalation Router
Ingests inbound comments and replies from your connected social platforms, classifies each for legal or PR risk.
How it runs
The automated pipeline, trigger to output.
- TriggerNew comment or reply received across platformsSocial publishing
- ActionClassify comment for legal/PR risk and severityOpenAI
- LogicBranch: severity above escalation threshold?
- ActionPost flagged comment to Slack review queueSlack
- OutputAppend every comment to Airtable audit logAirtable
What it does
This workflow watches the comment and reply streams across every platform you publish to, scores each message for legal exposure and PR risk, and pushes the risky ones to a human review channel before anyone responds. Benign comments are logged silently so your team only sees what actually needs a decision.
When to use it
Use it when comment volume across Instagram, TikTok, X, LinkedIn, and Facebook has outgrown manual monitoring, and a single missed defamation threat, regulatory complaint, or viral pile-on could become a real problem. It gives social and legal teams one shared queue instead of five separate inboxes.
How it works
- 1New inbound comments and replies arrive from connected platforms.
- 2An LLM classifier tags each comment with a category (legal threat, PR risk, customer complaint, neutral) and a severity score.
- 3A branch checks whether the score crosses the escalation threshold.
- 4Flagged comments are posted to a Slack review channel with the original text, author, link, and suggested severity.
- 5All comments, flagged or not, are appended to an Airtable log for audit and trend reporting.
Set it up
What you configure once, before turning it on.
- 1Connect Social publishingCross-post to X, LinkedIn, Instagram, TikTok, and 4 more in one call.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect SlackChannels, DMs, threads, mentions.
- 4Connect AirtableBases, tables, views, automations.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Social Media workflows
A/B carousel cover variants from one brief
Takes a single approved brief and uses an LLM to write three distinct cover-slide headlines, renders a carousel cover for each, and logs the variants to Airtable for an A/B test.
Localized carousel variants per target market
From one approved master brief, translates the copy into each target locale, renders a localized carousel per market, and publishes each to its region's platform account.
Post-event Discord attendance recap and host digest
After a synced calendar event ends, reconciles who RSVP'd against who actually showed, posts a thank-you recap in Discord, and emails the host a digest of attendance and no-shows.
Agent-Driven Comment Policy Review Queue
An agent reviews ambiguous comments against your brand's response policy, decides whether to auto-clear, draft a reply for approval, or escalate, and routes its decision…
Carousel render with brand-safety pre-check
Before rendering, an LLM checks the brief copy against brand and policy rules; clean briefs render and archive to S3, flagged briefs route to a review queue instead.
Carousel render and auto-publish on Slack approval
Renders carousel variants from a brief, posts a preview to Slack for a one-click approve, and on approval publishes the chosen variant to the connected social platforms.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Creator
Social Manager
Draft, approve, schedule, and measure social posts across 8 channels.
Creator
Social Media Brand House
Run a multi-channel brand presence end to end — plan, draft, approve, publish, measure.
Operations
Event Series Operator
Run a recurring event series — promote, sell tickets, fill seats, follow up.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.