IT OPS
Incident-resolved 'all clear' note + hotline greeting reset
When an incident closes, drafts an 'all clear' resolution note with OpenAI, posts it to the status page, and resets the hotline to its normal greeting via ElevenLabs.
How it runs
The automated pipeline, trigger to output.
- TriggerIncident resolved webhookHTTP webhook
- LogicConfirm incident was previously active
- ActionDraft all-clear note + normal greeting script (OpenAI)OpenAI
- ActionSynthesize standard hotline greeting (ElevenLabs)ElevenLabs
- OutputPublish resolution note to status webhookHTTP webhook
What it does
Handles the closing half of an incident: it writes the resolution update customers see and swaps the hotline back from its incident message to the standard greeting, so callers stop hearing a stale outage notice.
When to use it
Use it whenever an incident is marked resolved and you need the all-clear and the hotline reset to happen together — the step teams most often forget once the fire is out.
How it works
- 1A status webhook (or PagerDuty resolve) fires with the incident ID and duration.
- 2A logic step confirms the incident was previously published as active, so resolutions for silent incidents are skipped.
- 3OpenAI drafts a brief resolution note summarizing impact window and current state, plus a normal-operations hotline script.
- 4ElevenLabs synthesizes the standard greeting audio to replace the incident message.
- 5The resolution note is published to the status-page webhook as the final output.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect ElevenLabsText-to-speech, voice cloning.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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