CUSTOMER SUPPORT
Front: Auto-Draft KB Answers for Inbound Support Email
On a new Front conversation, retrieves matching answers from Notion, drafts a grounded reply with OpenAI.
How it runs
The automated pipeline, trigger to output.
- TriggerNew conversation in Front inboxFront
- ActionSearch Notion knowledge base for answerNotion
- LogicSkip if conversation is assigned or VIP-tagged
- ActionDraft grounded reply matching inbox toneOpenAI
- OutputSave reply as Front draft for reviewFront
What it does
Watches a shared Front inbox and prepares a knowledge-grounded draft reply for each new email conversation, sourced from your Notion knowledge base. The draft sits in Front waiting for a human to send.
When to use it
Use this when support runs out of a shared email inbox in Front and your canonical answers live in Notion. It removes the blank-page problem for agents while keeping a mandatory send-time review.
How it works
- 1A new conversation lands in the watched Front inbox.
- 2The email body is searched against your Notion knowledge base pages.
- 3A logic step skips automation for conversations already assigned or tagged as VIP.
- 4OpenAI drafts a reply grounded in the retrieved Notion content, matching your inbox tone and citing the source page.
- 5The reply is saved as a Front draft on the conversation for the owner to review and send.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect NotionPages, databases, comments.
- 3Connect OpenAIModels, embeddings, files.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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