CUSTOMER SUPPORT
Front Macro-Gap Detector: Drafted Macros into a Coda Approval Queue
Clusters repetitive manual Front replies, has an LLM write a ready-to-paste macro for each gap, and files every draft as a row in a Coda approval table with a pending status.
How it runs
The automated pipeline, trigger to output.
- TriggerSchedule triggers the detection run
- ActionPull recent manual (non-macro) Front repliesFront
- ActionCluster replies and draft a macro per clusterOpenAI
- LogicSkip drafts that duplicate an existing macro
- OutputFile each draft as a Pending row in CodaCoda
What it does
Goes a step past detection and actually writes the macro. For each cluster of repeated hand-typed answers, an LLM composes a clean, reusable canned response with a suggested title and tags, then logs it to a Coda table as a pending proposal your team can edit and approve in one place.
When to use it
Use it when you want finished macro drafts waiting for review rather than just a list of topics. Ideal for teams that manage their knowledge and saved-reply backlog inside Coda and prefer a structured approval queue over chat threads.
How it works
- 1A schedule triggers the run on your chosen cadence.
- 2It collects recent manual Front replies and excludes ones sent from existing macros.
- 3An OpenAI step groups them and, for each cluster, drafts a polished macro body plus a title and tags.
- 4A logic step skips any draft whose meaning closely matches an existing macro to avoid duplicates.
- 5Each surviving draft is written to a Coda approval table as a new row with status "Pending review," ready for a human to approve or reject.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect CodaDocs, packs, automations.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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