CUSTOMER SUPPORT

Front Macro-Gap Detector: Drafted Macros into a Coda Approval Queue

Clusters repetitive manual Front replies, has an LLM write a ready-to-paste macro for each gap, and files every draft as a row in a Coda approval table with a pending status.

CategoryCustomer Support
Enginesim
Difficultyintermediate
Triggerschedule
Steps5
Setup~15 min

How it runs

The automated pipeline, trigger to output.

  • TriggerSchedule triggers the detection run
  • ActionPull recent manual (non-macro) Front repliesFront
  • ActionCluster replies and draft a macro per clusterOpenAI
  • LogicSkip drafts that duplicate an existing macro
  • OutputFile each draft as a Pending row in CodaCodaCoda

What it does

Goes a step past detection and actually writes the macro. For each cluster of repeated hand-typed answers, an LLM composes a clean, reusable canned response with a suggested title and tags, then logs it to a Coda table as a pending proposal your team can edit and approve in one place.

When to use it

Use it when you want finished macro drafts waiting for review rather than just a list of topics. Ideal for teams that manage their knowledge and saved-reply backlog inside Coda and prefer a structured approval queue over chat threads.

How it works

  1. 1A schedule triggers the run on your chosen cadence.
  2. 2It collects recent manual Front replies and excludes ones sent from existing macros.
  3. 3An OpenAI step groups them and, for each cluster, drafts a polished macro body plus a title and tags.
  4. 4A logic step skips any draft whose meaning closely matches an existing macro to avoid duplicates.
  5. 5Each surviving draft is written to a Coda approval table as a new row with status "Pending review," ready for a human to approve or reject.

Set it up

What you configure once, before turning it on.

  1. 1
    Connect FrontShared inbox, conversations.
  2. 2
    Connect OpenAIModels, embeddings, files.
  3. 3
    Connect CodaDocs, packs, automations.
  4. 4
    Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
  5. 5
    Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
  6. 6
    Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.

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