CUSTOMER SUPPORT
Build a narrated audio walkthrough for Intercom replies with ElevenLabs voiceover
Generates a spoken-narration how-to from an Intercom question using ElevenLabs voice synthesis, wraps it into a Loom-hosted walkthrough.
How it runs
The automated pipeline, trigger to output.
- TriggerIntercom conversation tagged narrate-videoIntercom
- ActionFetch question + account detailsIntercom
- ActionWrite spoken narration scriptOpenAI
- ActionSynthesize voiceover with ElevenLabsElevenLabs
- ActionAssemble narrated Loom walkthroughLoom
- OutputReply in Intercom with narrated videoIntercom
What it does
Produces a fully narrated walkthrough for accessibility-minded support teams. From a flagged Intercom question, it writes a clean script, synthesizes a natural-sounding voiceover with ElevenLabs, attaches that audio to a Loom screen walkthrough, and replies in-thread with the narrated video.
When to use it
Use it when your audience benefits from spoken guidance over silent screen captures, for example onboarding non-technical customers, supporting users with reading difficulties, or maintaining a consistent brand voice across all video replies.
How it works
- 1An Intercom conversation tagged `narrate-video` fires the trigger.
- 2The flow fetches the question and relevant account details from Intercom.
- 3An LLM step produces a concise, spoken-style narration script.
- 4An ElevenLabs action converts the script into a branded voiceover audio file.
- 5A Loom action assembles the screen walkthrough with the synthesized narration and returns a video URL.
- 6The final step posts the narrated Loom link back into the Intercom conversation.
Set it up
What you configure once, before turning it on.
- 1Connect IntercomConversations, contacts, articles.
- 2Connect ElevenLabsText-to-speech, voice cloning.
- 3Connect LoomVideo transcripts, libraries.
- 4Connect OpenAIModels, embeddings, files.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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