CUSTOMER SUPPORT
Spin up a Slack war-room when a Sentry issue spikes during support hours
Watches for Sentry issue alerts and, when an error's event rate and affected-user count cross a threshold, opens a dedicated Slack channel pre-loaded with the crash group.
How it runs
The automated pipeline, trigger to output.
- TriggerSentry issue alert webhook firesSentry
- ActionRead event rate, affected users, releaseSentry
- LogicCrosses incident threshold?
- ActionCreate dedicated Slack channelSlack
- OutputPost crash context and broadcast invite to support channelSlack
What it does
Turns a noisy Sentry alert into an organized incident response. When an issue's frequency and the number of distinct affected users exceed your thresholds, the workflow creates a focused Slack channel and seeds it with everything responders need: the crash group, the most recent breadcrumb trail, the affected-user count, and a link back to Sentry.
When to use it
Use it when a support or on-call team needs to react fast to emerging crashes rather than scrolling an alerts channel. It separates real incidents from background noise.
How it works
- 1A Sentry issue alert webhook triggers the run.
- 2The workflow reads the issue's event rate, affected-user count, and release.
- 3A threshold check decides whether this qualifies as an incident.
- 4If it does, a new Slack channel is created and the crash group, breadcrumbs, and impact summary are posted as the first message with the Sentry link pinned.
- 5The same summary is broadcast to the main support channel inviting responders to join.
Set it up
What you configure once, before turning it on.
- 1Connect SentryErrors, performance, releases.
- 2Connect SlackChannels, DMs, threads, mentions.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Customer Support workflows
Send a tailored Loom onboarding sequence on Front first-reply
When a new customer's first email lands in Front, this picks the Loom onboarding walkthroughs matching their plan and use case, builds a friendly sequenced reply.
Suggest the right Loom video by classifying Intercom message intent
Reads each new inbound Intercom conversation, classifies what the customer is trying to do, and surfaces the best-matching Loom walkthrough to the agent as an internal note.
Draft personalized fix-live replies for support to review
When a Sentry issue resolves, an agent reads each linked ticket's full thread and drafts a tailored 'your fix is live' reply per requester.
Close the loop with requesters when a Linear bug moves to Done
When a Linear issue created from a support escalation moves to Done after deploy, look up the originating Zendesk tickets and notify each requester that their reported bug is…
Reopen and notify Front conversations when their bug fix deploys
When a deploy resolves a Sentry issue, find the snoozed or closed Front conversations linked to it, reopen them, and send the customer a reply that the fix is now live.
Tell Intercom users their reported bug shipped after a Vercel deploy
On a successful Vercel production deployment, match the release's resolved Sentry issues to Intercom conversations and message each affected user that their reported issue is…
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.