CUSTOMER SUPPORT
Frustrated VIP Reply to Linear Escalation Ticket
When a VIP customer's Intercom reply reads as angry, opens a prioritized Linear issue with the conversation transcript, sentiment score, and account owner assigned.
How it runs
The automated pipeline, trigger to output.
- TriggerInbound Intercom reply receivedIntercom
- ActionEnrich contact from AttioAttio
- ActionClassify frustration intensity with OpenAIOpenAI
- LogicDrop non-VIP or below-threshold replies
- OutputCreate assigned, prioritized Linear escalation issueLinear
What it does
Turns a frustrated VIP reply into a real, trackable escalation in Linear. The issue carries the full context (transcript, sentiment, account value) and lands in the owner's queue with a priority set by how angry the message was.
When to use it
Use this when escalations need an audit trail and follow-through, not just a Slack ping that scrolls away. Suits teams who run their work in Linear and want SLA visibility on VIP frustration.
How it works
- 1An inbound Intercom reply triggers the workflow.
- 2The contact is enriched from Attio for VIP status, account value, and the owning team.
- 3OpenAI classifies frustration intensity and extracts the core complaint.
- 4A branch drops anything below the anger threshold or any non-VIP contact.
- 5For a frustrated VIP, a Linear issue is created with the transcript, sentiment score, and a priority mapped from intensity.
- 6The issue is assigned to the account owner's team and labeled VIP-escalation as the final output.
Set it up
What you configure once, before turning it on.
- 1Connect IntercomConversations, contacts, articles.
- 2Connect AttioReal-time CRM with structured data + powerful views.
- 3Connect OpenAIModels, embeddings, files.
- 4Connect LinearIssues, projects, cycles, triage.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Customer Support workflows
Flag Live Intercom Chats With No Help Article and Alert Slack
When an Intercom conversation closes, checks whether the customer's question is already covered by a help article.
Negative VIP CSAT to Owner Callback Scheduler
When a VIP submits a low Intercom CSAT rating, drafts a recovery note with an LLM and books a callback on the account owner's Google Calendar within their working hours.
CEO Agent: Mine Last Month's Tickets and Publish a Deflection Plan
Monthly, an agent investigates the top recurring Zendesk ticket themes, drafts and publishes the highest-confidence help articles to ReadMe.
Mine a Discord Support Channel for Recurring Questions to Document
On a daily schedule, scans a Discord support channel for questions the community keeps asking, deduplicates against existing ReadMe docs.
Daily VIP Sentiment Digest for Account Owners
Each morning, pulls the prior day's Intercom conversations for VIP accounts, summarizes the overall mood per account with an LLM.
VIP Reply Sentiment Watcher with Account-Owner Escalation
Scores every inbound Intercom reply from a VIP customer for frustration and, when it crosses the anger threshold, pings the account owner in Slack with the conversation link…
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.