CUSTOMER SUPPORT
Voicemail to Front Conversation with Smart Assignment
Transcribes each voicemail, drafts a callback-ready summary, then opens a Front conversation routed to the right team inbox based on the detected topic so the owning agent picks…
How it runs
The automated pipeline, trigger to output.
- TriggerNew voicemail recording receivedHTTP webhook
- ActionTranscribe audio to textElevenLabs
- ActionSummarize and tag topicOpenAI
- LogicMap topic to destination inbox
- OutputCreate routed Front conversationFront
What it does
Lands every voicemail in Front as a ready-to-action conversation. It transcribes the audio, writes a tight summary with the caller's ask and callback number, then assigns the conversation to the correct team inbox (billing, technical, sales) based on the message content.
When to use it
Use this when your support team lives in Front and you want voicemails to flow into the same shared inbox workflow as email and chat, already routed to the team that can actually resolve them.
How it works
- 1A voicemail webhook delivers the recording URL and caller number.
- 2ElevenLabs transcribes the message.
- 3OpenAI produces a callback summary, extracts the caller's request, and tags the topic.
- 4A logic step maps the topic to a destination Front inbox.
- 5A Front conversation is created with the summary, transcript, and callback number, assigned to the matched inbox so an agent can claim and return the call.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect ElevenLabsText-to-speech, voice cloning.
- 3Connect OpenAIModels, embeddings, files.
- 4Connect FrontShared inbox, conversations.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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