TICKET MANAGEMENT
Scheduled Front Bug Backlog Sweep to Linear
Runs on a schedule to find bug-tagged Front conversations with no linked Linear issue, normalizes their attachments to Dropbox.
How it runs
The automated pipeline, trigger to output.
- TriggerScheduled sweep (hourly)
- ActionFind bug conversations without a Linear linkFront
- LogicFilter and cap batch size
- ActionNormalize attachments to Dropbox foldersDropbox
- ActionBatch-create Linear issues with linksLinear
- OutputBack-link Front and post run summary to SlackSlack
What it does
Sweeps the Front inbox on a schedule for conversations tagged `bug` that were never escalated to Linear, then creates the missing issues in one pass. Attachments are normalized to a Dropbox bundle per conversation, and each Front thread is back-linked.
When to use it
Use it as a safety net alongside event-driven escalation: it catches bugs that were tagged during an outage, missed by a busy agent, or filed before the live integration existed.
How it works
- 1A scheduled trigger fires (for example, hourly).
- 2The flow queries Front for `bug` conversations lacking a Linear reference comment.
- 3A logic step filters out conversations already closed without a fix and caps the batch size.
- 4For each remaining conversation, attachments are uploaded to a Dropbox per-issue folder with normalized names.
- 5A Linear issue is created for each with the report and Dropbox links.
- 6Each Front conversation is updated with its new Linear link, and a run summary is posted to Slack.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect DropboxFiles and folders.
- 3Connect LinearIssues, projects, cycles, triage.
- 4Connect SlackChannels, DMs, threads, mentions.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Ticket Management workflows
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Watches a Discord bug-report channel, uses an LLM to extract a clean title, severity, and step-by-step reproduction checklist from the messy thread.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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