TICKET MANAGEMENT
Enrich a Front bug with matching Sentry errors before opening Linear
Correlates a tagged Front bug report against recent Sentry events, attaches the matching stack trace and event count.
How it runs
The automated pipeline, trigger to output.
- TriggerFront conversation tagged 'bug'Front
- ActionExtract error signature and time windowOpenAI
- ActionSearch Sentry for matching eventsSentry
- ActionCreate Linear issue with repro + Sentry evidenceLinear
- OutputPost issue link to FrontFront
What it does
Bridges what the customer said with what the system actually threw. When a Front conversation is tagged as a bug, the workflow extracts error symptoms and timestamps from the thread, searches Sentry for matching events, and files a Linear issue that contains both the customer's reproduction steps and the linked Sentry stack trace and occurrence count.
When to use it
Use it when engineers waste time asking 'can you reproduce it?' for bugs that are already captured in Sentry. This hands them the exact event link up front, so triage starts with real telemetry instead of a vague report.
How it works
- 1A Front rule triggers on the `bug` tag.
- 2The conversation is fetched and an OpenAI call extracts error text, affected feature, and an approximate time window.
- 3The workflow queries Sentry for events matching that signature and window.
- 4A Linear issue is created combining the LLM-extracted repro steps, the customer link, and the top matching Sentry event URL with its event count.
- 5The Linear issue link is posted back as an internal Front comment.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect SentryErrors, performance, releases.
- 4Connect LinearIssues, projects, cycles, triage.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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