AI & RAG
Grounded Email Replies from Confluence + Dropbox
Reads inbound support email, retrieves matching answers from both the team's Confluence space and Dropbox docs, and drafts a cited reply for human review instead of sending blind.
How it runs
The automated pipeline, trigger to output.
- TriggerNew email received in monitored mailboxGmail
- ActionSearch Confluence team space for relevant pagesConfluence
- ActionSearch Dropbox folder for supporting documentsDropbox
- LogicMerge, rank, and flag low-confidence threads
- ActionDraft cited reply via OpenAIOpenAI
- OutputSave draft reply to the email threadGmail
What it does
Turns inbound email questions into draft replies grounded in your team's knowledge. For each incoming message it searches the configured Confluence space and the linked Dropbox folder, assembles the best supporting passages, and writes a draft answer with OpenAI that cites where each fact came from. The draft is saved back as a reply for a human to approve and send.
When to use it
Use it for inbound queues where answers must come from documented policy across two repositories and a person should sign off before anything goes out. Good for partner support, internal helpdesks, and regulated responses.
How it works
- 1A new email arriving in the monitored mailbox triggers the flow.
- 2The flow searches the Confluence team space and the Dropbox folder in parallel for relevant material.
- 3A logic step merges and ranks hits, flagging the thread for manual handling if confidence is low.
- 4OpenAI drafts a reply using only retrieved passages, with citations.
- 5The draft reply is written back to the email thread for human review.
Set it up
What you configure once, before turning it on.
- 1Connect GmailRead, draft, send, label.
- 2Connect ConfluenceSpaces, pages, blueprints.
- 3Connect DropboxFiles and folders.
- 4Connect OpenAIModels, embeddings, files.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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