AI & RAG
Escalate low-confidence RAG answers to enablement and log the gap
When the battlecard RAG can't confidently answer a Front question, this routes the conversation to the enablement team, drafts a placeholder reply to the rep.
How it runs
The automated pipeline, trigger to output.
- TriggerLow-confidence answer webhook from RAG pipelineHTTP webhook
- LogicConfirm confidence below threshold
- ActionAssign and tag conversation to enablement in FrontFront
- ActionDraft holding acknowledgment to the repFront
- OutputLog unanswered topic to content-gaps table in PostgresPostgres
What it does
Closes the loop on questions your knowledge base can't answer. After retrieval runs, if confidence is low, the flow escalates the Front conversation to a human enablement owner, sends the rep a quick "we're on it" acknowledgment, and records the missed question so you can see exactly which battlecards or call topics are missing.
When to use it
Pair it with your main Front answer flow. Use it when you want a safety net that never lets a rep go silent, plus a running backlog of content gaps to prioritize what enablement should write or record next.
How it works
- 1A retrieval-confidence webhook from the answer pipeline fires the trigger for a given Front conversation.
- 2A logic step confirms the answer fell below the confidence threshold.
- 3The conversation is assigned and tagged to the enablement team in Front.
- 4A holding reply is drafted to the rep so they know it is being handled.
- 5The unanswered question, requester, and confidence score are logged to a content-gaps table in Postgres.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect FrontShared inbox, conversations.
- 3Connect PostgresAny Postgres URL — query, write, migrate.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More AI & RAG workflows
Coda-grounded sales answer bot with citations in Slack
Reps ask product, pricing, or competitive questions in Slack and get an answer drawn only from your Coda knowledge hub, with links to the exact docs and rows it pulled from.
Weekly knowledge-gap digest from unanswered rep questions
Each week, scans rep questions the answer bot couldn't ground in Coda, clusters the recurring gaps.
Pre-meeting prep brief grounded in Coda and CRM
Before each booked sales meeting, builds a one-page prep brief by combining the account's HubSpot context with grounded talking points and objection responses pulled from your…
Publish a Grounded API FAQ Page to Confluence Weekly
Each week, clusters the top unanswered or repeated API questions, generates spec-grounded answers with citations.
Detect Breaking API Changes from Spec Diffs and Alert Owners
Compares the new OpenAPI spec against the previous version on each GitLab merge, uses retrieval over the changelog to classify whether changes are breaking.
Re-Index API Specs on GitLab Merge to Keep the Answer Bot Fresh
Watches GitLab merges to your API repo, detects changed OpenAPI specs and changelog files, re-chunks and re-embeds only what changed.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.