AI & RAG
PagerDuty Escalation Brief from Cited Runbook Steps
On a PagerDuty escalation, assembles a grounded incident brief by retrieving the service's runbook and recent Sentry errors.
How it runs
The automated pipeline, trigger to output.
- TriggerPagerDuty incident escalates to next tierPagerDuty
- ActionRetrieve matching runbook + version from ConfluenceConfluence
- ActionFetch recent Sentry errors for the affected serviceSentry
- ActionGround cited remediation brief in runbook text
- OutputWrite cited brief as a PagerDuty incident notePagerDuty
What it does
When an incident escalates to the next tier, the agent builds a ready-to-act brief instead of a cold handoff. It pulls the affected service's runbook from Confluence, correlates the latest Sentry error context, and writes a PagerDuty note listing the exact remediation steps with the runbook version they came from — so the escalation responder starts solving, not researching.
When to use it
Use it when escalations lose time because the receiving engineer has to reconstruct context from scratch. Best for teams where PagerDuty drives escalation and runbooks plus Sentry errors hold the answer.
How it works
- 1PagerDuty escalates an incident, triggering the workflow with the service and incident summary.
- 2The agent retrieves the matching runbook from Confluence with its version.
- 3It fetches the most recent Sentry errors for the same service to add concrete failure context.
- 4It grounds a step-by-step remediation brief strictly in the retrieved runbook, citing each step's number.
- 5The brief is written back to the PagerDuty incident as a timeline note for the next responder.
Set it up
What you configure once, before turning it on.
- 1Connect PagerDutyIncidents, on-call, escalations.
- 2Connect ConfluenceSpaces, pages, blueprints.
- 3Connect SentryErrors, performance, releases.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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