AI & RAG
Slack On-Call Ask Bot with Runbook Citations
Lets on-call engineers ask 'how do I fix X' in Slack and replies in-thread with the precise runbook step and a link to the exact Confluence version.
How it runs
The automated pipeline, trigger to output.
- TriggerEngineer asks a fix-it question in SlackSlack
- ActionSemantic search across Confluence runbooksConfluence
- LogicGate on retrieval confidence threshold
- ActionCompose grounded answer quoting exact step
- OutputReply in Slack thread with step + versioned linkSlack
What it does
Gives your on-call channel a question-answering bot that only speaks from your ops docs. An engineer asks a fix-it question in Slack; the agent searches Confluence runbooks, returns the matching step verbatim with its number, and links the exact page version. If nothing relevant is found, it says so rather than hallucinating a procedure.
When to use it
Use it when engineers DM senior staff or dig through wikis for answers that already exist in runbooks. Ideal for reducing tribal-knowledge bottlenecks while guaranteeing every answer is traceable to a source.
How it works
- 1An engineer mentions the bot or posts in the designated Slack channel with a question.
- 2The agent runs a semantic search across Confluence ops runbooks.
- 3A logic gate checks retrieval confidence — answers only when a grounded match clears the threshold.
- 4On a hit, it composes a reply quoting the exact step, step number, and versioned doc link.
- 5It posts the answer in-thread; on a miss it replies that no runbook covers the question.
Set it up
What you configure once, before turning it on.
- 1Connect SlackChannels, DMs, threads, mentions.
- 2Connect ConfluenceSpaces, pages, blueprints.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More AI & RAG workflows
Coda-grounded sales answer bot with citations in Slack
Reps ask product, pricing, or competitive questions in Slack and get an answer drawn only from your Coda knowledge hub, with links to the exact docs and rows it pulled from.
Weekly knowledge-gap digest from unanswered rep questions
Each week, scans rep questions the answer bot couldn't ground in Coda, clusters the recurring gaps.
Pre-meeting prep brief grounded in Coda and CRM
Before each booked sales meeting, builds a one-page prep brief by combining the account's HubSpot context with grounded talking points and objection responses pulled from your…
Publish a Grounded API FAQ Page to Confluence Weekly
Each week, clusters the top unanswered or repeated API questions, generates spec-grounded answers with citations.
Detect Breaking API Changes from Spec Diffs and Alert Owners
Compares the new OpenAPI spec against the previous version on each GitLab merge, uses retrieval over the changelog to classify whether changes are breaking.
Re-Index API Specs on GitLab Merge to Keep the Answer Bot Fresh
Watches GitLab merges to your API repo, detects changed OpenAPI specs and changelog files, re-chunks and re-embeds only what changed.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.