SOCIAL MEDIA
Brand mention triage: turn product feedback posts into Linear issues
Finds social posts where users request features or report bugs about your product, dedupes them against existing tickets, and files clean.
How it runs
The automated pipeline, trigger to output.
- TriggerScheduled scrape of brand mentionsApify
- ActionClassify post as feature, bug, or noiseOpenAI
- LogicRoute only actionable feedback forward
- ActionMatch against open Linear issuesLinear
- OutputCreate deduped Linear issue with label and sourceLinear
What it does
Mines your brand mentions for genuine product signal: feature requests, bug reports, and confusion about how something works. It strips out the noise, checks whether the issue already exists, and creates a well-structured Linear ticket with the original quote, a summary, and a suggested label so product gets a steady stream of real user input.
When to use it
When valuable product feedback is buried in social chatter and never makes it to the backlog. Use this to convert public complaints and wishes into trackable work without a human triaging every post by hand.
How it works
- 1A scheduled scrape gathers recent brand mentions via Apify.
- 2An LLM classifies each post as feature request, bug, or neither, discarding non-actionable posts.
- 3A branch routes only actionable feedback forward.
- 4The post is matched against open Linear issues to avoid duplicates; near-matches are added as comments instead.
- 5New, unique feedback becomes a Linear issue with summary, source link, and a suggested label and priority.
Set it up
What you configure once, before turning it on.
- 1Connect ApifyActors, scrapers, datasets.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect LinearIssues, projects, cycles, triage.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.