CRM
Route Intercom Feature Requests to Linear and Tag the Account in Attio
Detects feature-request intent in Intercom conversations, files or links a Linear issue.
How it runs
The automated pipeline, trigger to output.
- TriggerIntercom conversation closedIntercom
- ActionExtract feature request from threadOpenAI
- LogicSearch Linear for duplicate, exit if none requestedLinear
- ActionCreate or link Linear issue with quoteLinear
- OutputUpdate Attio with feature + request countAttio
What it does
This workflow captures the feature requests buried in support conversations. When a closed Intercom chat asks for missing functionality, it extracts a clean request title, searches Linear for a matching issue, creates one or links to the existing thread, and then increments a request counter and notes the feature on the customer's Attio company record. Product sees demand with customer weight attached; revenue sees which accounts are blocked by which gaps.
When to use it
Use it when product prioritization needs revenue context and support requests vanish after a conversation closes. Ideal for tying a Linear backlog to account value in Attio.
How it works
- 1A closed Intercom conversation triggers the workflow.
- 2The thread is read and a feature request is extracted, or the run exits if none is present.
- 3A branch searches Linear for a duplicate; matched requests link instead of creating noise.
- 4A Linear issue is created or updated with the customer quote and account link.
- 5The customer's Attio record is updated with the requested feature and an incremented request count as the final output.
Set it up
What you configure once, before turning it on.
- 1Connect IntercomConversations, contacts, articles.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect LinearIssues, projects, cycles, triage.
- 4Connect AttioReal-time CRM with structured data + powerful views.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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