CRM
Alert Slack when one friction theme spikes across Intercom accounts
On a daily schedule, this workflow scans recently closed Intercom conversations, detects when a single product-friction theme is suddenly affecting many accounts.
How it runs
The automated pipeline, trigger to output.
- TriggerDaily schedule
- ActionList conversations closed in last 24hIntercom
- ActionClassify each thread's themeOpenAI
- LogicAggregate counts and detect spike vs baseline
- OutputPost ranked spike alert to SlackSlack
What it does
Once a day it gathers the last 24 hours of closed Intercom conversations, classifies each one's friction theme with an LLM, then counts themes across accounts to catch emerging spikes. If a theme jumps well above its recent baseline, it posts a Slack alert naming the theme, the affected accounts, and representative quotes.
When to use it
Use this to catch product regressions and confusing releases before they snowball — when a deploy or pricing change quietly generates a wave of similar complaints. Best for product and on-call teams who want a daily friction pulse rather than per-ticket noise.
How it works
- 1A daily schedule triggers the run each morning.
- 2The workflow lists conversations closed in the last 24 hours and pulls their transcripts.
- 3One LLM pass classifies every thread into a friction theme.
- 4A logic step aggregates counts per theme and compares each to its trailing baseline.
- 5If any theme breaches the spike threshold, a Slack message is posted with the ranked themes, impacted account names, and sample quotes.
Set it up
What you configure once, before turning it on.
- 1Connect IntercomConversations, contacts, articles.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect SlackChannels, DMs, threads, mentions.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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