SUMMARIZATION
On thread resolution, log a structured FAQ entry to Postgres
When a support thread is marked resolved in Discord, summarizes it into a structured FAQ record (question, answer, tags.
How it runs
The automated pipeline, trigger to output.
- TriggerDiscord thread marked resolvedDiscord
- ActionRead full thread transcriptDiscord
- ActionExtract normalized Q/A, tags, and confidenceOpenAI
- LogicSkip if confidence below threshold
- OutputUpsert FAQ record into Postgres knowledge basePostgres
What it does
The moment a Discord support thread closes or gets a resolved tag, this workflow captures the exchange while it is fresh and writes a normalized FAQ row to your Postgres knowledge base. The result is a queryable, deduplicated table of solved problems rather than a sea of chat history.
When to use it
When you want your support knowledge in a database you control so it can power on-site search, a help widget, or reporting on which issues recur most. Event-driven capture means nothing is lost between scheduled runs.
How it works
- 1The trigger fires on a Discord thread being resolved (close or resolved tag/reaction).
- 2The flow reads the full thread transcript.
- 3OpenAI extracts a normalized question, a self-contained answer, topic tags, and a confidence score.
- 4A logic step checks confidence and skips low-quality or off-topic threads.
- 5The structured record is upserted into the Postgres FAQ table, keyed so re-resolved threads update instead of duplicate.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect PostgresAny Postgres URL — query, write, migrate.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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