TICKET MANAGEMENT
Link recurring Sentry crash signatures to a canonical Linear bug
When a Sentry issue fires, it matches the crash fingerprint against a registry of known signatures and either attaches the event to the existing canonical Linear ticket or opens…
How it runs
The automated pipeline, trigger to output.
- TriggerNew or regressed Sentry issueSentry
- ActionLook up fingerprint in signature registryPostgres
- LogicBranch: known signature vs. new
- ActionComment occurrence on canonical Linear ticketLinear
- ActionOr create new Linear bugLinear
- ActionRegister fingerprint + Linear IDPostgres
- OutputLink Sentry issue to Linear ticketSentry
What it does
Turns every new Sentry crash into a routing decision: is this a fresh bug or another instance of one you already track? Matching events get appended to a single canonical Linear ticket instead of spawning duplicates, so a recurring crash stays as one ticket with a rising occurrence count.
When to use it
When one underlying defect produces a storm of near-identical Sentry issues (different stack frames, same root) and your Linear backlog fills with duplicates that nobody can triage. Best for teams that want exactly one ticket per signature.
How it works
- 1A new or regressed Sentry issue triggers the flow with its fingerprint, culprit, and stack hash.
- 2The flow queries a Postgres signature registry for a matching fingerprint.
- 3If a canonical ticket already exists, it comments on that Linear issue with the new event, occurrence count, and affected release.
- 4If no match, it creates a new Linear bug, then writes the fingerprint and Linear issue ID back to the registry as the new canonical record.
- 5It links the Sentry issue to the Linear ticket so both sides stay in sync.
Set it up
What you configure once, before turning it on.
- 1Connect SentryErrors, performance, releases.
- 2Connect LinearIssues, projects, cycles, triage.
- 3Connect PostgresAny Postgres URL — query, write, migrate.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Ticket Management workflows
Enrich Discord bug reports with Sentry errors before filing in Linear
Takes a Discord bug report, has an LLM pull out likely error signatures, searches Sentry for matching events.
Front-to-Linear Recurring Bug Linker
When a Front ticket is tagged as a bug, it searches Linear for an existing matching issue and either links the ticket to that parent issue or opens a new tracked one.
Front Duplicate Conversation Clusterer
When a new Front conversation arrives, it semantically compares the report against open conversations.
Intercom Known-Issue Auto-Responder
When a new Intercom conversation matches a known active incident, it attaches the conversation to that incident's parent ticket and sends the customer the current status reply.
Weekly reopen-by-agent coaching digest
Aggregates each agent's solved-then-reopened tickets for the week, identifies the most common reopen reason per agent, and emails a private coaching digest to the support manager.
Escalate repeat reopens to a Linear bug
Detects when the same underlying issue reopens across multiple tickets, uses an AI agent to cluster them by root cause.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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