TICKET MANAGEMENT
Hourly Front duplicate-cluster sweep and Slack digest
On an hourly schedule, sweeps the last hour of Front tickets, groups them into duplicate clusters, links each cluster to a canonical conversation.
How it runs
The automated pipeline, trigger to output.
- TriggerHourly schedule fires
- ActionFetch last hour of Front conversationsFront
- ActionEmbed and cluster by similarityOpenAI
- LogicKeep clusters with 2+ members
- ActionLink cluster members to canonical + tagFront
- OutputPost size-ranked cluster digest to SlackSlack
What it does
Instead of acting per ticket, this runs every hour: it pulls the last hour of Front conversations, clusters them by semantic similarity, picks a canonical conversation per cluster, links the rest to it, and posts a digest to Slack ranked by cluster size so the team spots emerging issues fast.
When to use it
Use it for high-volume queues where per-ticket linking is too noisy and you'd rather see batched clusters and the day's top recurring themes. Complements real-time dedupe rather than replacing it.
How it works
- 1An hourly schedule triggers the flow.
- 2Front returns conversations created in the last hour.
- 3OpenAI embeds each one and groups them into similarity clusters.
- 4A logic step keeps only clusters with two or more members.
- 5Front links each cluster's members to its canonical conversation and tags them.
- 6Slack receives a digest of clusters ranked by size with links to each canonical ticket.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect SlackChannels, DMs, threads, mentions.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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