FINANCE
Front Billing-Error Escalation to Linear
When a billing complaint points to a systemic billing bug rather than a one-off, it opens a Linear issue with the Stripe evidence and links it back to the Front conversation.
How it runs
The automated pipeline, trigger to output.
- TriggerSuspected billing-error conversation in FrontFront
- ActionPull invoice line items and prorationStripe
- LogicConfirm charge deviates from expected price
- ActionCreate Linear issue with evidenceLinear
- OutputLink issue back to Front conversationFront
What it does
Some billing disputes are not the customer's fault or a one-time slip — they signal a pricing-engine or invoice bug affecting many accounts. This workflow catches conversations flagged as a suspected billing error, gathers the Stripe charge and invoice evidence, and files a structured Linear issue for the billing-engineering team, so the systemic problem gets fixed instead of being refunded one ticket at a time.
When to use it
Use it when support agents keep spotting the same wrong-amount or mis-prorated charges and need a clean handoff to engineering with reproducible evidence attached.
How it works
- 1A Front conversation tagged as a suspected billing error triggers the run.
- 2Stripe is queried for the disputed invoice, line items, and proration details.
- 3Branch logic confirms the charge deviates from the expected plan price before escalating.
- 4A Linear issue is created with the customer, amounts, and Stripe links in the description.
- 5Front gets an internal note containing the Linear issue URL and the conversation is moved to the escalation queue.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect StripeCustomers, subscriptions, payments.
- 3Connect LinearIssues, projects, cycles, triage.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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