FINANCE
Failed SaaS Payment to Service-Risk Escalation
When a charge for a critical SaaS subscription fails in Stripe, the flow checks the vendor's criticality tier and escalates high-risk failures to the budget owner and on-call…
How it runs
The automated pipeline, trigger to output.
- TriggerStripe payment-failed event on a subscriptionStripe
- ActionRead vendor criticality tier from AirtableAirtable
- LogicBranch on criticality tier
- ActionPage on-call owner via PagerDutyPagerDuty
- ActionNotify budget owner in SlackSlack
- OutputRecord failure and resolution path in AirtableAirtable
What it does
Listens for failed payment events in Stripe on SaaS subscriptions. It looks up the vendor's criticality tier in Airtable, and for business-critical tools it escalates immediately: paging the budget owner and on-call so the card or billing issue gets fixed before the vendor suspends access. Low-tier failures are logged for the next billing review instead of paging anyone.
When to use it
When a lapsed card on a critical platform like your data warehouse or auth provider could take down operations, and you can't afford to learn about a failed charge from a service-suspension email.
How it works
- 1A Stripe payment-failed event triggers the flow.
- 2The flow reads the vendor's criticality tier from Airtable.
- 3A logic step branches on tier: critical escalates, non-critical logs and exits.
- 4For critical failures, PagerDuty pages the on-call owner.
- 5A Slack message notifies the budget owner with the vendor, amount, and failure reason.
- 6The failure event and its resolution path are recorded in Airtable.
Set it up
What you configure once, before turning it on.
- 1Connect StripeCustomers, subscriptions, payments.
- 2Connect AirtableBases, tables, views, automations.
- 3Connect PagerDutyIncidents, on-call, escalations.
- 4Connect SlackChannels, DMs, threads, mentions.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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