FINANCE
Decline-Reason Recovery Router
Inspects the exact Stripe decline code on each failed payment and routes it down the right recovery path — auto-retry, card-update request, or fraud review.
How it runs
The automated pipeline, trigger to output.
- TriggerStripe charge.failed webhookStripe
- LogicClassify decline code into recovery path
- ActionSchedule retry or request card updateStripe
- ActionTrigger card-update outreach in HubSpotHubSpot
- ActionLog classified event to PostgresPostgres
- OutputAlert finance on fraud cases via OutlookOutlook
What it does
Not every failed payment deserves the same treatment. This workflow reads the precise Stripe decline code and sends each failure down a path matched to its cause, so recoverable soft declines retry automatically while card-data and fraud issues get the right human or customer action.
When to use it
Use it when blanket retries waste attempts on declines that will never clear (lost card, do-not-honor) and you want recovery effort focused where it can actually succeed.
How it works
- 1A Stripe `charge.failed` webhook delivers the decline code and customer.
- 2A logic router classifies the code: soft declines (insufficient funds, processor timeout) to auto-retry, hard declines (expired/lost card) to a self-serve card-update request, and suspected-fraud codes to manual review.
- 3Soft declines schedule a Stripe retry; hard declines trigger a HubSpot workflow that asks the customer to update their card.
- 4Every routed event is logged to Postgres with its classification for later analysis.
- 5For fraud-review cases, it emails the finance owner via Outlook to investigate before any retry.
Set it up
What you configure once, before turning it on.
- 1Connect StripeCustomers, subscriptions, payments.
- 2Connect HubSpotCRM, deals, marketing, support.
- 3Connect PostgresAny Postgres URL — query, write, migrate.
- 4Connect OutlookMail, calendar, contacts.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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