TICKET MANAGEMENT

Nightly duplicate-cluster digest for Front inboxes

On a nightly schedule, it pulls the day's open Front conversations, clusters them by semantic similarity.

CategoryTicket Management
Enginesim
Difficultyintermediate
Triggerschedule
Steps6
Setup~15 min

How it runs

The automated pipeline, trigger to output.

  • TriggerNightly schedule
  • ActionFetch open Front conversations (24h)Front
  • ActionEmbed and store conversationsOpenAI
  • ActionCluster by similarity in PostgresPostgreSQLPostgres
  • LogicDrop singletons, rank clusters by size
  • OutputPost duplicate-cluster digest to SlackSlack

What it does

Once a night this workflow scans all open Front conversations from the trailing 24 hours, groups them into clusters of likely duplicates, and sends support leads a ranked digest in Slack showing each cluster, its size, and a representative subject line.

When to use it

Use it when you'd rather review duplicates in one batch than get interrupted per-ticket. Good for teams that triage in a morning standup and want a single "here's what to merge today" list.

How it works

  1. 1A scheduled trigger runs every night after business hours.
  2. 2The workflow fetches open conversations updated in the last 24 hours from Front.
  3. 3OpenAI embeds each conversation's subject and opening message.
  4. 4A Postgres step stores the embeddings and runs a similarity grouping query to form clusters above threshold.
  5. 5A logic step drops singleton clusters and ranks the rest by member count.
  6. 6OpenAI writes a one-line label for each cluster describing the shared issue.
  7. 7The workflow posts the ranked digest to a Slack channel with deep links into each Front conversation.

Set it up

What you configure once, before turning it on.

  1. 1
    Connect FrontShared inbox, conversations.
  2. 2
    Connect OpenAIModels, embeddings, files.
  3. 3
    Connect PostgresAny Postgres URL — query, write, migrate.
  4. 4
    Connect SlackChannels, DMs, threads, mentions.
  5. 5
    Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
  6. 6
    Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
  7. 7
    Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.

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