TICKET MANAGEMENT
Escalate high-effort Front reopens to a Linear issue
When a reopened Front ticket scores as high-effort and angry, opens a Linear issue with the customer context and links it back to the Front conversation so engineering or QA can…
How it runs
The automated pipeline, trigger to output.
- TriggerFront conversation reopenedFront
- ActionScore effort and anger with OpenAIOpenAI
- LogicIs severity high?
- ActionCreate Linear issue with contextLinear
- OutputLink issue back on Front conversationFront
What it does
Bridges a frustrated reopen straight into your engineering tracker. Some reopens are not a support problem at all, they signal a broken fix or a product defect. This workflow detects the severe ones and turns them into a tracked Linear issue with full context, so the underlying cause gets owned instead of being re-answered by support again and again.
When to use it
Use it when reopens often trace back to incomplete fixes or recurring bugs, and you want those promoted out of the support queue into engineering with an audit trail linking both systems.
How it works
- 1Front fires a conversation-reopened event.
- 2OpenAI scores the reopened thread for effort and anger, returning a severity tier.
- 3A logic step proceeds only when severity is high.
- 4A Linear issue is created with the summary, customer quote, and Front conversation link.
- 5The Front conversation is updated with the Linear issue URL so support sees ownership has moved.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect LinearIssues, projects, cycles, triage.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Ticket Management workflows
Enrich Discord bug reports with Sentry errors before filing in Linear
Takes a Discord bug report, has an LLM pull out likely error signatures, searches Sentry for matching events.
Front-to-Linear Recurring Bug Linker
When a Front ticket is tagged as a bug, it searches Linear for an existing matching issue and either links the ticket to that parent issue or opens a new tracked one.
Front Duplicate Conversation Clusterer
When a new Front conversation arrives, it semantically compares the report against open conversations.
Intercom Known-Issue Auto-Responder
When a new Intercom conversation matches a known active incident, it attaches the conversation to that incident's parent ticket and sends the customer the current status reply.
Weekly reopen-by-agent coaching digest
Aggregates each agent's solved-then-reopened tickets for the week, identifies the most common reopen reason per agent, and emails a private coaching digest to the support manager.
Escalate repeat reopens to a Linear bug
Detects when the same underlying issue reopens across multiple tickets, uses an AI agent to cluster them by root cause.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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