IT OPS
Provisioning Failure Detection and Escalation
On a schedule, audits the onboarding tracker for hires whose account provisioning is incomplete past their start date and escalates each stalled case to IT with a paged alert…
How it runs
The automated pipeline, trigger to output.
- TriggerScheduled provisioning audit
- ActionQuery hires past start date with open itemsAirtable
- LogicClassify severity of provisioning gaps
- ActionPost itemized nudge for minor gapsSlack
- ActionPage on-call IT for fully blocked hiresPagerDuty
- OutputUpdate tracker rows with escalation statusAirtable
What it does
Catches onboarding that quietly stalled. It scans the provisioning tracker for hires whose start date has passed but whose account setup is still incomplete, classifies how stuck each one is, and routes them — gentle nudge for minor gaps, a real page for hires who are fully blocked on their first day.
When to use it
Use this as a safety net behind your provisioning automation. Even good setup flows fail silently — a SaaS API times out, an approval never came through. This finds those gaps before the new hire notices.
How it works
- 1A scheduled run starts the audit.
- 2The flow queries the tracker (Airtable) for hires past start date with open provisioning items.
- 3It classifies each: minor gap, multiple gaps, or fully blocked with no working accounts.
- 4A branch routes by severity.
- 5Minor and multiple-gap cases get an itemized nudge posted to the IT channel.
- 6Fully-blocked day-one cases trigger a PagerDuty incident to the on-call IT engineer.
- 7It updates each tracker row with the escalation status and timestamp.
Set it up
What you configure once, before turning it on.
- 1Connect AirtableBases, tables, views, automations.
- 2Connect SlackChannels, DMs, threads, mentions.
- 3Connect PagerDutyIncidents, on-call, escalations.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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