CONTENT CREATION
On-demand Loom link to help doc in Google Docs and Zendesk macro
Submit a Loom URL via webhook and get back a polished step-by-step help article in Google Docs plus a ready-to-paste Zendesk macro answer.
How it runs
The automated pipeline, trigger to output.
- TriggerWebhook receives a Loom URLHTTP webhook
- ActionFetch transcript from LoomLoom
- ActionDraft article and short macro reply (OpenAI)OpenAI
- ActionWrite help article to Google DocsGoogle Drive
- OutputCreate Zendesk macro from short answerZendesk
What it does
Lets a support agent paste a Loom link and instantly turn that recording into two artifacts: a formatted help article in Google Docs for the knowledge base, and a concise Zendesk macro reply agents can use on tickets. One recording, two ready outputs.
When to use it
Use it when support solves a problem on a screen-share, records it, and wants both a long-form doc and a short canned reply without writing either by hand. The webhook trigger means it runs on demand rather than for every recording.
How it works
- 1A webhook receives a submitted Loom URL and the target audience (KB or ticket).
- 2The transcript is fetched from Loom.
- 3An OpenAI model produces two outputs from the same transcript: a full step-by-step article and a short macro-style answer.
- 4The full article is written to a new Google Doc in the support folder.
- 5The short answer is created as a Zendesk macro for agents to apply on tickets.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect LoomVideo transcripts, libraries.
- 3Connect OpenAIModels, embeddings, files.
- 4Connect Google DriveDocs, sheets, slides, files.
- 5Connect ZendeskTickets, queues, knowledge base.
- 6Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 7Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 8Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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